To hold your place on a kayaking skills course, kayak trip or event, please choose the “Book Now” menu tab or click the “Book Now” button on each page. You can also call 905-399-1216 to make the booking. Whether booking online or over the phone you will pay a deposit of 50% for courses, 50% for events, 20% for trips and in full for pool classes with final payments due 30 days prior to the start date of the kayaking course or event and the trip cost remainder payable in two payments with dates due shown on the trip page.
Our online booking system, available 24/7, is PCI DSS compliant and uses SSL/TLS encryption, which is the same level of encryption used by banks. Ontario Sea Kayak Centre is also a Secure site with a valid security certificate.
Because our kayak instruction courses and events have a limited number of spots available, we do have to turn people away once our classes are full. Due to this, we can’t refund or reschedule within 30 days unless a replacement participant is found. If you must cancel we try very hard to find someone to take your spot for you. If we can fill your spot, or for cancellations 30 days or more in advance a refund, less a 20% cancellation fee, will be charged per person. For last minute cancellations (7 days or less) or no shows we are unable to offer a refund.
In the case of kayak pool courses, the pool overheads are large and numbers so limited we are unable to refund course fees unless a replacement student is found. Given a decent lead time we can usually fill spots from our cancelation list.
For trips we can’t refund or reschedule within 40 days unless a replacement participant is found. If you must cancel we try very hard to find someone to take your spot for you. If we can fill your spot, or for cancellations 40 days or more in advance a refund, less a 20% cancellation fee, will be charged per person.
Our cancellation policy must apply even in the event of a medical problem or family circumstance. We will do everything possible to fill your vacant spot for you.
We reserve the right to cancel or alter any trip due to weather or insufficient registrations. In these cases, full refunds will be issued. If you have questions email or call us 1-705-771-9555.