To hold your place on a kayak course, kayak trip or kayak coaching weekend, please choose the “Book Now” menu tab or click the “Book Now” button at the bottom of each page. Whether booking online or over the phone you will pay a 50% deposit on courses and events and 20% on trips, with the second payment due 30 days prior to the start date of the kayak lesson or trip.
Our booking service, available 24/7, is PCI DSS compliant and uses SSL/TLS encryption, which is the same level of encryption used by banks.
Because our kayak instruction courses have a limited number of spots available, we do have to turn people away once our classes are full. Due to this, we can't refund or reschedule within 30 days unless a replacement participant is found. If you must cancel we try very hard to find someone to take your spot for you. If we can fill your spot, or for cancellations 30 days or more in advance a full refund, less a 20% cancellation fee, will be charged per person. For last minute cancellations (7 days or less) or no shows we are unable to offer a refund.
In the case of kayak pool courses, the pool overheads are large and numbers so limited we are unable to refund course fees unless a replacement student is found.
Our cancellation policy must apply even in the event of a medical problem or family circumstance. We will do everything possible to fill your vacant spot for you.
We reserve the right to cancel or alter any trip due to weather or insufficient registrations. In these cases, full refunds will be issued. If you have questions email or call us 1-705-771-9555.